Effective Date: 05 – December – 2024
Welcome to Pegada.lk, the official website operated by Junglefowl (Private) Limited. By accessing or using this website, you agree to the terms and conditions outlined below. If you do not agree, please refrain from using our services.
1. Company Information
- Website: Pegada.lk
- Company Name: Junglefowl (Private) Limited
- Address: No. 7 Arthur’s Place, Nugegoda, Sri Lanka
- Contact Number: +94 778 747 707
- Email: Junglefowl2024@gmail.com
2. Use of the Website
Pegada.lk is designed to provide you with access to high-quality footwear and accessories. By using the website, you agree:
- To use the website only for lawful purposes.
- To provide accurate information during registration, orders, or inquiries.
- Not to engage in fraudulent activities, hack, or misuse the platform.
3. Products and Services
We offer a variety of footwear and accessories tailored to meet customer needs. All products are subject to availability and may be updated, replaced, or discontinued without prior notice.
Product Descriptions: We strive for accuracy in product descriptions. However, errors may occur, and we reserve the right to correct them.
Pricing: Prices are displayed in Sri Lankan Rupees (LKR) and include all applicable taxes unless stated otherwise.
4. Orders and Payments
- Order Confirmation: After placing an order, you will receive a confirmation email with details.
- Payment Methods: We accept secure payments through major credit and debit cards.
- Cancellations: Orders can be canceled before dispatch. Contact us immediately for assistance.
5. Shipping Policy
- Local Shipping Only: We currently ship within Sri Lanka.
- Processing Time: Orders are processed within 7 business days. Delivery timelines depend on the shipping method.
- Shipping Costs: Fees are calculated at checkout and are non-refundable unless due to an error on our part.
- Responsibility: We take full responsibility for ensuring your order reaches you in good condition. If your order is delayed, lost, or damaged during transit, please contact us at support@pegada.lk, and we will arrange for a replacement or refund based on our return and refund policy.
- Damaged Shipments: If your package arrives damaged, please report it within 24 hours with supporting photos. We will review the claim and offer a replacement or refund accordingly.
6. Return and Exchange Policy
We value customer satisfaction and offer return/exchange options under these conditions:
- Eligibility: Items must be unused, in original condition, and returned within 30 days of receipt.
- Exclusions: Clearance items, personalized products, or items marked “Final Sale” are not eligible for return unless defective.
- Process: To initiate a return or exchange, email us at Junglefowl2024@gmail.com with your order details and reason for the request.
Refunds: Refunds will be processed within 7 business days after we receive the returned product.
Damaged or Defective Items
- If you receive a damaged or defective item, contact us at Junglefowl2024@gmail.com within 24 hours of delivery with photos of the damaged product.
- We will provide a replacement or full refund, including shipping costs, based on the assessment.
7. Warranties and Liabilities
- Product Warranties: Items are warranted against manufacturing defects for 30 days. The warranty excludes damage caused by misuse, improper care, or wear and tear.
- Limitation of Liability: Junglefowl (Private) Limited is not responsible for indirect, incidental, or consequential damages arising from product use or website errors.
8. Privacy Policy
Your personal information is handled securely and responsibly. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
9. Intellectual Property
All content on Pegada.lk, including images, logos, and text, is the property of Junglefowl (Private) Limited. Any unauthorized use is strictly prohibited.
10. Governing Law and Dispute Resolution
- Governing Law: These terms are governed by the laws of Sri Lanka.
- Disputes: In case of disputes, we will first attempt resolution amicably. If unresolved, disputes may be referred to arbitration or handled by courts in Sri Lanka.
11. Changes to Terms
We reserve the right to modify these terms at any time. Updates will be posted on this page, and your continued use of the website indicates your acceptance of the changes.
12. Contact Information
For inquiries, complaints, or assistance, contact us via:
- Address: No. 7 Arthur’s Place, Nugegoda, Sri Lanka
- Phone: +94 778 747 707
- Email: Junglefowl2024@gmail.com
Thank you for shopping with Pegada.lk, powered by Junglefowl (Private) Limited.